Frequently Asked Questions

In-stock orders placed before 2:00 PM CT on a business day usually ship the same day; otherwise the next business day. You’ll get a confirmation email with tracking as soon as it leaves our warehouse.

Use our Track Your Order page with your order number, or the tracking link in your shipping confirmation email.

Yes. Compressors, lifts, tool storage, and other oversized gear ship by freight with a curbside delivery appointment. Liftgate and inside delivery are available for an added fee — just ask.

If you’re in the Twin Cities metro, choose in-store pickup at checkout and we’ll have in-stock items ready at our counter, usually within a couple of hours.

Return most items within 60 days of delivery for a refund or exchange, as long as they’re in resalable condition with original packaging. Full terms are on our Return Policy page.

Have your order number ready and contact our support team for a return authorization and prepaid label. Step-by-step details are on the Return Policy page.

Once we receive and inspect your return, refunds go back to your original payment method within 3–5 business days.

Don’t worry about the return window. Contact us right away and we’ll make it right under our warranty support.

Every product is covered by its manufacturer’s warranty, and many professional lines carry a lifetime warranty. We handle claims for you — see Warranty.

Yes. We’re an authorized dealer for the brands we carry, and everything we stock is genuine, professional-grade product — no knockoffs.

We do. Found a lower advertised price on an identical in-stock item? Send it to us and we’ll match it.

Yes — volume pricing, consolidated shipping, and a dedicated contact for shops and fleets. See Bulk Ordering.

We do — account pricing, business terms, and priority fulfillment for trade pros. Learn more on Contractor Supply.

No — you can check out as a guest. An account just makes it easier to track orders, reorder, and manage returns.

Call 1-800-555-1970, email support@snbtools.com, or use our contact form. We’re glad to help.

Monday–Friday 7am–6pm and Saturday 8am–2pm (CT). Online ordering is open 24/7.