Return Policy

Return Policy

Our 60-Day Promise

If a tool isn’t right for the job, send it back within 60 days of delivery for a refund or exchange. We want you working with the right gear, not stuck with the wrong one.

What Can Be Returned

Items are eligible for return within 60 days when they’re in resalable condition — unused or gently tested, with all original packaging, accessories, and manuals. Returns outside 60 days may be accepted at our discretion or handled under the manufacturer warranty.

How to Start a Return

• Have your order number ready — find it on your confirmation email or the Track Your Order page.
• Contact our support team to request a return authorization (RMA).
• Pack the item securely in its original packaging and attach the prepaid return label we send you.
• Drop it with the carrier — we’ll email you when it arrives and your refund is processed.

Refunds

Once we receive and inspect your return, refunds are issued to the original payment method within 3–5 business days. Original shipping charges are non-refundable except where a return is the result of our error.

Exchanges

Need a different size, voltage, or model? Let us know when you start your return and we’ll get the replacement moving so your downtime is minimal.

Non-Returnable Items

A few items can’t be returned for safety or hygiene reasons: used consumables (blades, bits, chemicals), special-order and custom-built items, and gift cards. These are noted on the product page.

Damaged or Defective Items

If your order arrives damaged or a tool fails, don’t worry about the return window — contact us right away and we’ll make it right under our warranty support.