Warranty Policy
We stand behind every tool we sell — and we handle the claims so you don’t have to.
Backed for the Long Haul
Every product we sell is covered by its manufacturer’s warranty, and many of the brands we carry back their professional tools for life. When something goes wrong, our team manages the claim from start to finish.
What’s Covered
Manufacturer warranties cover defects in materials and workmanship under normal use. Coverage length and terms vary by brand and product — from one year to limited-lifetime — and are listed on each product page. Select professional lines carry lifetime warranties on the tool itself.
What’s Not Covered
Warranties generally don’t cover normal wear, consumable parts (blades, bits, batteries beyond their own term), cosmetic damage, or failure caused by misuse, modification, or improper maintenance. Check the manufacturer’s terms for the specifics on your tool.
How to File a Claim
- Have your order number and the product details ready — the Track Your Order page has your purchase history.
- Contact our warranty team with a short description of the issue and a photo or two if it helps.
- We’ll confirm coverage, coordinate with the manufacturer, and arrange repair, replacement, or credit.
- For a defect on arrival within 60 days, we’ll usually handle it as a straight return for speed.
Lifetime Warranty Options
Many hand tools and select power tools we stock are covered by manufacturer lifetime warranties. Look for the lifetime-warranty badge on the product page, and our team can confirm coverage before you buy.
We Handle It For You
Dealing with a manufacturer’s warranty department can be a hassle. As your dealer, we step in on your behalf — genuine parts, straightforward service, and a real person to talk to. Since 1970, that’s been the S&B way.
Something Not Working Right?
Tell us what’s going on and our warranty team will take it from there.